Refund & Cancellation Policy — Homenexa Smart Automation Pvt. Ltd.

We value our customers and aim to ensure satisfaction with every purchase and installation.

1. Order Cancellation

• Orders can be cancelled within 24 hours of payment if installation or production has not started.

• After 24 hours or once the project/work has started, cancellations are not permitted.

2. Refund Eligibility

Refunds may be approved in the following situations:

• Product found defective upon installation and cannot be replaced.

• Order cancelled by Homenexa due to stock unavailability or other technical reasons.

• Double payment made by mistake (after verification).

3. Refund Process

• Approved refunds will be processed within 7–10 working days through the same payment mode used at purchase.

• Installation and service charges are non-refundable once work has begun.

4. No Refund Cases

• Refunds are not provided for customer preference changes or compatibility issues post order production.

• Custom-made products and software configurations are non-refundable.

5. Contact for Refunds

📧 info@homenexa.com
📞 +91 7742355973

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