Privacy Policy– Homenexa AI Pvt. Ltd.

A legal disclaimer

At Homenexa AI Pvt. Ltd., we value and respect your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our website, products, services, or communication channels. By using our services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Information
- Name, phone number, email address, billing/shipping address.
- Company/organization details (if applicable).
Product & Service Usage Information
- Device details, installation data, and service preferences.
- Log files, usage history, and system performance information.
Website & App Information
- IP address, browser type, cookies, pages visited, and time spent on our website/app.
- Location data (if you enable it through app permissions).
Communication Data
- Any information you share with us via calls, WhatsApp, emails, social media, or forms.

How We Use Your Information

We use your information for the following purposes:

To process your orders and provide products/services.
To communicate with you about inquiries, updates, offers, or support.
To improve our products through feedback, testing, and troubleshooting.
For marketing and promotions, only with your consent.
To comply with legal obligations and prevent fraudulent activities.

Sharing of Information

We do not sell or rent your personal data. However, we may share it in the following situations:

With authorized dealers, distributors, or partners to deliver products or services.
With third-party service providers (e.g., logistics, payment gateways, IT services).
If required by law, regulation, or legal process.
In case of business transfer (e.g., merger, acquisition, restructuring).

Data Security

We implement strict security measures to protect your personal information, including:

Encrypted storage and secure servers.
Restricted access to personal data by authorized personnel only.
Regular monitoring and testing of our systems.

While we take strong precautions, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website and app may use cookies, pixels, and similar technologies to:

Remember your preferences and settings.
Improve browsing experience.
Analyze website traffic and performance.
Deliver targeted advertisements (where permitted).

You may disable cookies through your browser, but some features may not function properly.

Your Rights

As a user, you have the right to:

Access, correct, or update your personal data.
Request deletion of your data (subject to legal obligations).
Opt out of marketing communications at any time.
Withdraw consent for specific uses of your information

Children’s Privacy

Our products and services are not directed towards individuals under 18 years of age. We do not knowingly collect personal data from minors.

Data Retention

We retain your personal information only as long as necessary to:

Provide services.
Comply with legal requirements.
Resolve disputes and enforce agreements.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

📧 info@homenexa.in
📞 [+91-7742355973]
📍 Homenexa AI Pvt. Ltd., Jaipur, Rajasthan, India