Homenexa AI Pvt. Ltd. – Warranty Policy

At Homenexa AI Pvt. Ltd., we take pride in offering premium-quality home automation products designed for durability, performance, and customer satisfaction. This warranty policy outlines the terms and conditions under which warranty coverage is provided for our product range.

1. Coverage Overview
Homenexa provides warranty protection for all automation products against manufacturing defects, material faults, and workmanship issues under normal usage conditions.

Series-Wise Warranty Coverage

1. Vogue Metal Series

   • Warranty Period: 10 Years

   • Coverage: Complete protection against defects in material and workmanship throughout the warranty period. Visit charges apply after 1 year.

2. Vogue Series, Crysta Series, and Magna Series

   • Warranty Period: 10 Years

   • Coverage Breakdown:

     • First 7 Years: Free replacement warranty.

     • Next 3 Years: Repair warranty (parts and service provided free of cost; shipping/handling charges may apply). Visit charges apply after 1 year.

3. Cube Series

   • Warranty Period: 2 Years

   • Coverage: Complete replacement guarantee for any manufacturing or workmanship defect. Visit charges apply after 1 year.

2. What is Covered

• Defects due to manufacturing, design, or material faults.

• Non-functionality of automation features (touch, wireless, or control systems) under normal usage.

• Failures occurring under standard installation practices, as per Homenexa’s guidelines.

• Repair or replacement (depending on the series and coverage period).

3. What is Not Covered

• Damage due to improper installation, mishandling, or negligence.

• Damage caused by electrical surges, fire, floods, or other natural calamities.

• Wear and tear, scratches, dents, or cosmetic damages not affecting functionality.

• Usage of non-genuine spare parts or third-party modifications.

• Products with tampered serial numbers, QR codes, or warranty labels.

4. Warranty Claim Procedure

1. Customer Request

   • Submit a warranty request via email at [service@homenexa.in] or through the authorized dealer.

   • Provide proof of purchase (invoice) and product serial number.

2. Inspection

   • Our support team may request images, videos, or on-site inspection to verify the defect.

3. Resolution

   • Based on eligibility, Homenexa will provide replacement or repair service within a reasonable time frame.

4. Logistics

   • Customers may be required to bear shipping or handling charges for warranty claims outside the replacement period.

5. Transferability

• Warranty is valid only for the original purchaser and is non-transferable to subsequent owners of the product.

6. Limitation of Liability
Homenexa’s liability is limited to repair or replacement as per the coverage terms. The company is not liable for:

• Any indirect, incidental, or consequential damages.

• Loss of data, time, or profits due to product malfunction.

7. Customer Responsibility

• Ensure installation is done by authorized professionals.

• Follow product usage guidelines as per the instruction manual.

• Retain the original invoice and warranty card for claim eligibility.

8. Governing Law
This warranty policy is governed under the laws of India. Any disputes will be subject to the jurisdiction of courts in Jaipur, Rajasthan.
Conclusion
At Homenexa AI Pvt. Ltd., we are committed to ensuring complete peace of mind for our customers. Our longest-in-class warranties reflect our confidence in the quality, durability, and reliability of our home automation solutions.
For any queries or claims, please contact:
📧 support@homenexa.in
📞 [+91 -77423 55973]​